Privacy Policy

1. Introduction

At Eco Serve India Pvt. Ltd. ("Eco Serve," "we," "us," or "our"), we respect your privacy and are committed to protecting the sensitive data of our clients and website visitors. This Privacy Policy outlines our practices regarding the collection, use, and safeguarding of information when you utilize our environmental consulting, engineering services, or visit our website.

By engaging our services or providing your information, you consent to the practices described in this policy.

2. Information We Collect

To provide accurate EHS consulting and engineered pollution control solutions, we may collect the following types of information:

• Contact Information: Names, email addresses, phone numbers, and corporate addresses of your key personnel and authorized signatories.
• Industrial & Operational Data: Manufacturing capacity, raw material usage, water consumption metrics, and process flow diagrams necessary for environmental clearances (CTE/CTO/EPR).
• Technical & Analytical Data: Effluent characteristics, treatability study results, ambient air quality readings, and noise level mapping acquired during site audits or through our NABL-accredited partner laboratories.
• Website Usage Data: Standard analytics (via cookies) such as IP addresses, browser types, and interaction metrics to improve our online experience.

3. How We Use Your Data

The highly sensitive data we collect is utilized strictly for professional and regulatory purposes, including:

• Filing and securing mandatory compliances with regulatory boards (MPCB, CPCB, CGWA, DISH).
• Designing, manufacturing, and sizing appropriate Sewage Treatment Plants (STP), Effluent Treatment Plants (ETP), or Zero Liquid Discharge (ZLD) systems tailored to your facility.
• Calculating accurate Extended Producer Responsibility (EPR) targets and facilitating offset procurement.
• Communicating project updates, renewal reminders, and invoicing.

4. Data Sharing & Disclosure

We treat your industrial data as highly confidential trade secrets. We do not sell, rent, or trade your data to third parties for marketing purposes.

We may share your information only under the following circumstances:

• With Regulatory Authorities: We submit required technical data to governmental bodies (like the Maharashtra Pollution Control Board or Ministry of Jal Shakti) strictly to secure your legal clearances.
• With Accredited Partners: Relevant samples and data may be shared with NABL and MOEF&CC approved laboratories solely for the purpose of mandated chemical analysis and reporting.
• Legal Obligations: If required by law, court order, or governmental request to disclose information to comply with legal proceedings.

5. Data Security Measures

We implement robust physical, technical, and administrative security measures to protect your proprietary data against unauthorized access, alteration, or destruction. Our internal databases are restricted to authorized engineers and legal consultants actively working on your project portfolio.

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Retention of Data

We retain your contact and compliance data for as long as your account is active, or as needed to provide ongoing Annual Maintenance Contracts (AMC) and renewal services. Environmental compliance documentation is often required to be archived for several years to satisfy historical audits by pollution control boards.

7. Your Rights

You have the right to request access to the personal and operational data we hold about your company. You may also request corrections to inaccurate data or request deletion of data that is no longer necessary for our legal or contractual obligations. To exercise these rights, please contact our Data Protection Officer at the email provided below.

8. Changes to This Privacy Policy

Eco Serve India reserves the right to update this Privacy Policy periodically to reflect changes in regulatory laws or our internal practices. We will notify you of any significant changes by updating the "Last Updated" date at the top of this page.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at:

Data Protection Officer
Email: privacy@ecoserveindia.com
Phone: +91 98230 65028
Address: 04, Suryakiran Co-Op, Opp. Anand Treaders, CDC Purnanagar, Chinchwad, Pune 411019, Maharashtra, India.