Welcome to Eco Serve India Pvt. Ltd. ("we," "our," or "us"). We are committed to protecting the privacy and security of our clients, website visitors, and partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (ecoserveindia.com) or engage with our environmental consulting and engineering services.
Please read this Privacy Policy carefully. By accessing or using our website and services, you agree to the practices described in this document.
1. Information We Collect
To provide you with effective environmental consulting and compliance services (such as MPCB consents or CPCB liaising), we may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, and professional title when you fill out contact forms, request a consultation, or communicate with us.
- Business and Facility Data: Information regarding your company, manufacturing processes, location, existing environmental clearances, and operational metrics necessary to conduct audits and draft regulatory applications.
- Automatically Collected Data: When you visit our website, we may automatically collect technical information such as your IP address, browser type, operating system, pages viewed, and navigation patterns to help us improve user experience.
2. How We Use Your Information
We use the information we collect strictly for business and operational purposes, including:
- Providing environmental compliance consulting, preparing applications for Consent to Establish (CTE) / Operate (CTO), and liaising with regulatory bodies like MPCB, CPCB, and CGWA on your behalf.
- Designing, quoting, and delivering pollution control equipment (e.g., STPs, ETPs).
- Responding to your inquiries, scheduling consultations, and providing customer support.
- Sending important administrative notices, industry updates, or regulatory changes that may impact your facility.
- Analyzing website usage to improve our digital presence and service offerings.
3. Information Sharing and Disclosure
We respect your corporate confidentiality. We do not sell, rent, or trade your personal or business information to third parties. We may share your information only in the following circumstances:
- Regulatory Authorities: We submit necessary facility and operational data to government bodies (like the Maharashtra Pollution Control Board) exclusively for the purpose of obtaining the licenses and clearances you have contracted us to secure.
- Trusted Service Providers: We may share data with third-party vendors (such as NABL accredited testing laboratories or specialized environmental auditors) who assist us in delivering our services to you. These partners are bound by strict confidentiality agreements.
- Legal Requirements: We may disclose information if required to do so by law, court order, or governmental request, or to protect the rights, property, and safety of Eco Serve India, our clients, or others.
4. Data Security
We use reasonable administrative, technical, and physical security measures to protect your personal and business information. While we strive to protect your data, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security against cyber threats.
5. Cookies and Tracking Technologies
Our website may use cookies, web beacons, and similar tracking technologies to enhance user experience. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our website may not function optimally.
6. Your Data Rights
Depending on your jurisdiction, you may have the right to request access to the personal information we hold about you, request corrections to inaccurate data, or request the deletion of your data (subject to legal and regulatory record-keeping requirements). To exercise these rights, please contact us using the information provided below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us at:
Eco Serve India Pvt. Ltd.
04, Suryakiran Co-Op, CDC Purnanagar,
Chinchwad, Pune 411019, MH, India
Email: info@ecoserveindia.com
Phone: +91 98230 65028